what is “Fileworks“?
FILEWORKS helps immigration lawyers to manage their cases more efficiently
FILEWORKS is an innovative immigration case management platform designed to streamline processes for lawyers, HR professionals, and beneficiaries.
FILEWORKS addresses inefficiencies in managing immigration cases with key features including auto-filing from questionnaires to legal forms (smart forms), inline comments, easy task completion, final package delivery, and more.
These features reduce case handling time and enhance user collaboration.
Project Summary
Time
3 months
Continuous development based on user feedback
Product
Fileworks 1.0 released
Team
11 people agile team
2 UX + 7 Developers +1 QA + 1 Product Owner
My role
Product Designer
Designed the lawyer, HR, and Beneficiary side key features
My Contributions
End-to-End Design: I led the design process, creating wireframes, and prototypes for all three portals.
Workflow Improvements: I identified inefficiencies and designed solutions that reduced case management time by 60%, improving workflow efficiency.
User Research: I conducted user research and feedback sessions, addressing pain points and enhancing the overall user experience by 40%.
Proactive Problem Solving: I discovered the email communication problem related to the lawyers’ current workflow, proposed solutions, and introduced the inline comment for forms.
Cross-Functional Collaboration: Worked closely with technical teams to ensure seamless integration of design solutions with technical requirements and time constraints.
Lawyer Workflow Before Fileworks
Lawyer Workflow After Fileworks
Problem Statement
Before FILEWORKS, immigration lawyers managed caseloads across fragmented platforms like Google Drive, Google Forms, Airtable, Emails, and WeChat.
This inefficiency required navigating multiple systems, resulting in time-consuming, error-prone manual processes and reduced productivity.
User Research
Research insights
MArket analysis
Design Challenges
Example User flow - h1b case management
IDEATION
Initial Design Samples
Dashboard
✅ Latest Updates
✅ Todo List
Individual’s Case
✅ Overview
✅ Resources(forms etc) divided by task
✅ Final application package feature ready to ship
Smart form
✅ Pre-filled form -- questionnaire
✅ Field validation (address, phone, email)
